Q: ARE CHARGING STATIONS AVAILABLE FOR ELECTRIC VEHICLES?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af">All users must have a Tesla account created (required to order the vehicle), simply add a payment method to their Tesla account, arrive at any station and connect their car. The system automatically detects the vehicle&#x27;s VIN, the associated Tesla account and debits the payment method.</p><p class="chakra-text css-1ui6af"><style data-emotion="css in3yi3">.css-in3yi3{font-weight:bold;}</style><b class="chakra-text css-in3yi3">Additional information about the chargers</b>.</p><p class="chakra-text css-1ui6af">This is a super-fast V2 charger with a maximum power output of 133Kw. Up to 250Kw ultrafast chargers will be available soon.</p><p class="chakra-text css-1ui6af">Charging time varies depending on a number of factors (battery size, battery preheating, state of charge, etc.) but typically in about 30 minutes up to 80% of the battery is reached. If a user wants to charge to 100% the charge takes a little longer, because as the battery fills up, the charging power drops, so that last 20% can take a little longer and actually get closer to an hour.</p><p class="chakra-text css-1ui6af" dir="inherit">The price as of today is 0.55€/kWh VAT included, and we have a night rate (for charges made from 22.00h to 06.00h) of 0.50€/kWh VAT included.</p></div>

Q: IS MALLORCA FASHION OUTLET PET-FRIENDLY?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">We want you to have wonderful times with your pets at Mallorca Fashion Outlet. Now you can enjoy a fantastic day shopping or just strolling through our centre in the company of your faithful four-legged friends. Don&#x27;t leave them at home!</p></div>

Q: DOES MALLORCA FASHION OUTLET HAVE PARKING FOR BICYCLES AND SCOOTERS?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af">At Mallorca Fashion Outlet you can now park your bike using your mobile phone and forget about tickets, ATMs and coins.</p><p class="chakra-text css-1ui6af">If you like to come by bike, you can now park it safely with P Verde!</p><p class="chakra-text css-1ui6af" dir="inherit">Download the app for Android on <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a class="chakra-link css-h82jag" url="https://play.google.com/store/apps/details?id=com.geotapgames.pverde&amp;hl=en" href="https://play.google.com/store/apps/details?id=com.geotapgames.pverde&amp;hl=en">Google Play</a> or for iPhone on the <a class="chakra-link css-h82jag" url="https://apps.apple.com/es/app/pverde/id925660698" redactor-attributes="[object Object]" dir="ltr" href="https://apps.apple.com/es/app/pverde/id925660698">Mac App Store</a></p></div>

Q: WHERE CAN I PARK?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Mallorca Fashion Outlet has free parking with unlimited time around the entire site.</p><p class="chakra-text css-1ui6af" dir="inherit">We have more than <style data-emotion="css in3yi3">.css-in3yi3{font-weight:bold;}</style><b class="chakra-text css-in3yi3">2700 outdoor parking spaces</b> at your disposal so that you can park your vehicle without having to worry about the weather.</p></div>

Q: HOW DOES THE MALLORCA FASHION CLUB PROGRAMME WORK?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" redactor-attributes="[object Object]" dir="ltr">Every time you shop, you earn 5% of the total value of your purchase.</p><p class="chakra-text css-1ui6af">You can use your credit to shop at the centre.</p><p class="chakra-text css-1ui6af">Use your credit to pay up to 25% of the total value of your purchase.</p><p class="chakra-text css-1ui6af" dir="inherit"> </p></div>

Q: HOW DO I KNOW HOW MUCH CREDIT I HAVE ACCUMULATED?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Knowing how much credit you have accumulated is very easy, you can see it on your mobile phone if you have the Mallorca Fashion Club app. If you are registered with your card you will receive periodic emails with your balance or you can log in to the website and check it in your user portal.</p></div>

Q: WHAT IF I DON'T HAVE A MOBILE PHONE WHERE I CAN DOWNLOAD THE APP, CAN I STILL PARTICIPATE IN THE PROGRAMME?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Yes, you can have a plastic card that will allow you to become a member of the programme. You can ask for it at any participating brand or at the Information Point.</p></div>

Q: WHAT SPECIFICALLY DO I NEED FOR THE APP TO WORK ON MY PHONE?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">You can download the app on any smartphone. For Android you will need a version 5.0 or later. You can also download it on iPhone with iOS7 or later.</p></div>

Q: WHAT HAPPENS TO MY CREDIT IF I HAVE A CARD AND THEN DOWNLOAD THE APP?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">If you already have a card and want to have the app as well, just remember to use the same email address in the app that you used to register your card. The credit will also be visible in the app, and you will be able to accumulate and use credit using either your card or your app.</p></div>

Q: WHO CAN PARTICIPATE IN THE PROGRAMME?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">The Mallorca Fashion Club is available to anyone over the age of 16. All employees of Mallorca Fashion Outlet are also eligible to participate. For more details please read the terms and conditions of the programme.</p></div>

Question 1

WHAT ARE THE OPENING HOURS?

Accepted Answer

Regular Schedule:

Monday to Sunday and holidays: 10:00 in the morning to 10:00 at night.

Restaurant and Café Schedule:

Monday to Sunday: 10:00 in the morning to 00:00 at night.

Special Hours:

January 1st, only leisure and dining open.
January 6th, only leisure and dining open.
December 24th, open until 6:00 PM.
December 25th, only leisure and dining open.
December 31st, open until 6:00 PM.

Question 2

ARE CHARGING STATIONS AVAILABLE FOR ELECTRIC VEHICLES?

Accepted Answer

All users must have a Tesla account created (required to order the vehicle), simply add a payment method to their Tesla account, arrive at any station and connect their car. The system automatically detects the vehicle's VIN, the associated Tesla account and debits the payment method.

Additional information about the chargers.

This is a super-fast V2 charger with a maximum power output of 133Kw. Up to 250Kw ultrafast chargers will be available soon.

Charging time varies depending on a number of factors (battery size, battery preheating, state of charge, etc.) but typically in about 30 minutes up to 80% of the battery is reached. If a user wants to charge to 100% the charge takes a little longer, because as the battery fills up, the charging power drops, so that last 20% can take a little longer and actually get closer to an hour.

The price as of today is 0.55€/kWh VAT included, and we have a night rate (for charges made from 22.00h to 06.00h) of 0.50€/kWh VAT included.

Question 3

IS MALLORCA FASHION OUTLET PET-FRIENDLY?

Accepted Answer

We want you to have wonderful times with your pets at Mallorca Fashion Outlet. Now you can enjoy a fantastic day shopping or just strolling through our centre in the company of your faithful four-legged friends. Don't leave them at home!

Question 4

DOES MALLORCA FASHION OUTLET HAVE PARKING FOR BICYCLES AND SCOOTERS?

Accepted Answer

At Mallorca Fashion Outlet you can now park your bike using your mobile phone and forget about tickets, ATMs and coins.

If you like to come by bike, you can now park it safely with P Verde!

Download the app for Android on Google Play or for iPhone on the Mac App Store

Question 5

WHERE CAN I PARK?

Accepted Answer

Mallorca Fashion Outlet has free parking with unlimited time around the entire site.

We have more than 2700 outdoor parking spaces at your disposal so that you can park your vehicle without having to worry about the weather.

Question 6

HOW DOES THE MALLORCA FASHION CLUB PROGRAMME WORK?

Accepted Answer

Every time you shop, you earn 5% of the total value of your purchase.

You can use your credit to shop at the centre.

Use your credit to pay up to 25% of the total value of your purchase.

Question 7

HOW DO I KNOW HOW MUCH CREDIT I HAVE ACCUMULATED?

Accepted Answer

Knowing how much credit you have accumulated is very easy, you can see it on your mobile phone if you have the Mallorca Fashion Club app. If you are registered with your card you will receive periodic emails with your balance or you can log in to the website and check it in your user portal.

Question 8

WHAT IF I DON'T HAVE A MOBILE PHONE WHERE I CAN DOWNLOAD THE APP, CAN I STILL PARTICIPATE IN THE PROGRAMME?

Accepted Answer

Yes, you can have a plastic card that will allow you to become a member of the programme. You can ask for it at any participating brand or at the Information Point.

Question 9

WHAT SPECIFICALLY DO I NEED FOR THE APP TO WORK ON MY PHONE?

Accepted Answer

You can download the app on any smartphone. For Android you will need a version 5.0 or later. You can also download it on iPhone with iOS7 or later.

Question 10

WHAT HAPPENS TO MY CREDIT IF I HAVE A CARD AND THEN DOWNLOAD THE APP?

Accepted Answer

If you already have a card and want to have the app as well, just remember to use the same email address in the app that you used to register your card. The credit will also be visible in the app, and you will be able to accumulate and use credit using either your card or your app.

Question 11

WHO CAN PARTICIPATE IN THE PROGRAMME?

Accepted Answer

The Mallorca Fashion Club is available to anyone over the age of 16. All employees of Mallorca Fashion Outlet are also eligible to participate. For more details please read the terms and conditions of the programme.

Question 12

HOW TO CONTACT US?

Accepted Answer

If you have any general or commercial queries or complaints, or if you need any information about us, please contact us at info@mallorcafashionoutlet.com

Question 13

WHAT IS THE PROCESS IN THE EXTERNAL COMPLAINTS PROCEDURE?

Accepted Answer

VIA Outlets aims to conduct its business in an ethical and sustainable manner.

However, if you have any concerns or doubts about some decisions or actions by VIA Outlets, its employees, or its agents in this regard, you can communicate your concern or report your grievance though this secure and - if you so prefer – confidential channel: voice@viaoutlets.com.

Your concern or complaint can be filed in any form, but it would really help if you share specific facts. Concerns or complaints filed through this channel will be taken seriously and will be investigated by our compliance Manager. You will receive a response within a reasonable period of time.

Please note that this channel is neither a general nor commercial information channel. Any general or commercial queries filed through this channel will not receive any response. This process is to be utilised by those external to VIA Outlets and it’s not for internal use.

To send an anonymous email you can create an anonymous email account in any free platform e.g. https://protonmail.com.

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