ASSISTANT STORE MANAGER

JOIN OUR TEAM

Leading with responsibility for all aspects of the management of the store, the Assistant Store Manager is co-responsible for building and leading a team that is dedicated to driving the business.

The Assistant Store Manager is also co-responsible for meeting all operational budgets and developing and maintaining a proactive business plan in collaboration with the Management Team.

MAJOR RESPONSABILITIES:

People

• Inspire, lead, and coach the store team to create a culture of performance delivery and accountability.
• Support recruitment of top talent, training and developing staff to build a team of true Jet Set Ambassadors.
• Drive team retention, ensuring actionable Talent and Succession plans are in place.
• Support, implement, and provide follow-up for all training and onboarding for new joiners.
• As part of the management team, take accountability for the regular evaluation of the performance of each Jet Set Ambassador, providing feedback and coaching.
• Ensure image and grooming standards are aligned with brand policy.
• Collaborate with retail partners on sales strategies, product knowledge, brand standards, and selling service.
• Practice and role model the company behaviors, ensuring effective use of the behavior toolkit.

Service

• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
• Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps.
• Proactively manage the client database and utilize information to increase sales.
• Maintain floor presence and lead by example.
• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest.
• Ensure to add additional revenue through local customer events in collaboration with the management team.

Sales

• Meet and exceed sales goals, holding self and team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals are set for Jet Set Ambassadors and communicated clearly to ensure understanding.

Operations

• Ensure store maintenance and auditing programme is aligned to Brand standards.
• Ensure integrity of Inventory Control through bi-annual inventories.
• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with LPRM.
• Collaborate with Store Manager and DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
• Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
• Ensure all Company Communication Platforms are used effectively, and relevant actions are taken.

Technology proficiency

• Highlight the importance of leveraging technology forentory management, sales analysis and customer engagement.

REQUIREMENTS:

• Relevant proven retail and management experience with a fast-paced retailer.
• Able to work and collaborate as a charismatic and inspirational leader.
• Technology proficient, with knowledge and use of leveraging technology to drive sales and customer experience.
• Able to work under pressure and thrive in a fast-paced, challenging environment.
• Excellent organizational, interpersonal, and follow-up skills with attention to detail and accuracy.
• Proficiency in Retail KPIs and Microsoft Office.
• Fluent in English.

If you are interested in working with us, please send your resume to: [email protected]