Assistant Store Manager

DESCRIPTION OF THE JOB

To lead the store together with the Store Manager in meeting or exceeding store sales target.

To work with the SM to achieve brand standard in customer service and selling, product presentation and merchandising.

To assist the SM in the recruitment, training, retaining and development of high quality team members.

Position in the organization:

• Reports directly to: SM and DM.

• Gives leadership to: Supervisor, Sales Specialists and Sales Associates

• Result fields:

Result field 1

• To support the SM in meeting or exceeding store sales target

• Assist in maximizing sales and profitability through the effective management of store operations.

• Be able to effectively control the store during periods when the SM is absent including showing commercial awareness and implement initiatives to drive sales performance.

• Understand local market trends and competition and communicate this information to line your manager

• Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value.

Result field 2

• To work with the store manager to achieve brand standard in customer service and selling, product presentation and merchandising.

• Support and offer guidance to staff within the store, focused on the delivery of the required standards of (visual) merchandising, presentation and promotional activity.

• Ensure consistent planning and execution of product flow.

• Manage back of house operations and share in the cleaning duties of the store where required.

Result field 3

• To assist the store manage in the recruitment, training, retaining and development of high quality team members.

• Supervise the staff within the store, ensuring staff are motivated and trained on ongoing basis.

• Ensure best practice in terms of staffing levels, be following the rotas and schedules.

Job requirements:

• Knowledge and experience

• Two years as SV, Shop in Shop Manager or ASM experience required, including experience in coaching, counselling and developing people.

• Experience with retail operations, budgeting, planning, customer service, people development and management.

• Extensive experience in leading a top level of customer service in a brand retailer. Personal qualities/skills

• Excellent skills needed in communication (written & oral), delegation, teamwork, flexibility, proactiveness, stress resistance and analytical skills.

• Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office.

• Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.

• Able to effectively communicate in English (both written and verbal).

Enviar CV a: [email protected]